Privacy Policy

1. Information We Collect

Personal Information

When you create an account with CereneAI, we collect basic information such as your name, email address, and therapy preferences. This information is necessary to provide you with personalized therapy sessions.

Therapy Session Data

All conversations with our AI therapist are encrypted and stored securely. We use this data solely to improve your therapy experience and provide continuity across sessions. Your therapy data is never shared with third parties.

Usage Analytics

We collect anonymized usage data to understand how our service is used and to improve the platform. This includes session duration, feature usage, and technical performance metrics.

2. How We Use Your Information

• Provide personalized AI therapy sessions
• Maintain conversation history and context
• Send important service updates and notifications
• Improve our AI models and therapy techniques
• Ensure platform security and prevent abuse

3. Data Protection & Security

We implement industry-leading security measures to protect your data:

• End-to-End Encryption: All therapy conversations are encrypted using AES-256 encryption
• Secure Infrastructure: Our servers are hosted in SOC 2 compliant data centers
• Access Controls: Only authorized personnel can access systems, never your personal data

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share anonymized, aggregated data for research purposes to advance mental health care.

Service Providers

We work with trusted service providers who help us operate our platform. These providers are bound by strict confidentiality agreements and can only access data necessary for their specific services.

5. Your Rights & Choices

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Export your therapy session history
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your therapy session data for as long as your account is active. If you delete your account, we will permanently delete your personal data within 30 days, except where required by law.

7. International Data Transfers

Your data is primarily stored in secure data centers within the United States. If you access our service from outside the US, your data may be transferred to and processed in the US under appropriate safeguards.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of CereneAI after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: support@cerene.ai