We're here to help. Reach out with any questions, concerns, or feedback about CereneAI.
support@cerene.ai
Response Time
We typically respond within 24 hours during business days. For urgent matters, please call our support line.
You can cancel your subscription anytime from your account settings or by contacting our support team. No cancellation fees apply.
Yes, we use end-to-end encryption and are HIPAA compliant. Your therapy sessions and personal data are fully protected and never shared with third parties.
Yes, CereneAI works on all devices including smartphones, tablets, and computers. We also have dedicated mobile apps coming soon.
For crisis situations, please call 988 (Suicide & Crisis Lifeline) or visit our Crisis Resources page for immediate support options.